Returns & Exchanges

At MATCHADO, we strive for the highest quality in every batch of ceremonial grade matcha and tea accessories. If your order arrives damaged or incorrect, we offer a 30-day return policy to ensure your satisfaction.

Return Process

• 1.
  Contact Support

  Email our team at [email protected] with your order number and a brief explanation of the issue.

• 2.
  Verify Eligibility

  Ensure the product is unopened and in its original packaging; due to food safety regulations, we cannot accept returns on opened tea tins.

• 3.
  Ship the Item

  Once approved, pack your item securely and use the provided prepaid shipping label to send the package back to our warehouse.

• 4.
  Receive Your Refund

  After we inspect the returned goods, a full refund or replacement will be processed to your original payment method within 5-7 business days.